Your privacy matters to daraz pay. This policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information. No jargon, no hidden clauses.
Daraz pay uses industry-standard encryption and never sells your personal information to third parties.
Create AccountSix core principles that guide how daraz pay handles your personal information every single day.
Daraz pay only collects the personal data that is genuinely necessary to operate your account, process transactions, and comply with legal obligations. We do not collect data for the sake of it.
All data transmitted between your device and the daraz pay platform is protected by 256-bit SSL encryption — the same standard used by major banks. Your information is never sent in plain text.
Daraz pay does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you — we use it only to provide and improve the daraz pay service.
You have the right to access, correct, or request deletion of your personal data held by daraz pay at any time. Submit a request to our support team and we will respond within 30 days.
Daraz pay retains your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. When data is no longer needed, it is securely deleted.
In the unlikely event of a data breach that affects your personal information, daraz pay will notify you promptly and take immediate steps to contain the breach and protect your account.
This Privacy Policy describes how daraz pay ("daraz pay", "we", "us", "our") collects, uses, stores, and protects the personal information of players who register and use the daraz pay platform at daraz-pay.org. It applies to all players accessing daraz pay from Bangladesh and any other jurisdiction where the platform is available.
Daraz pay is committed to handling your personal data with care, transparency, and respect. We understand that trust is the foundation of any relationship between a player and a gaming platform — and that trust starts with being honest about how your data is used.
By registering an account on daraz pay, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this policy, please do not register or use the daraz pay platform.
Plain language commitment: This Privacy Policy is written to be understood by real people, not just lawyers. If anything is unclear, contact the daraz pay support team at [email protected] and we will explain it to you directly.
Daraz pay collects personal data in two ways: information you provide directly when using the platform, and information collected automatically as you interact with the service.
When you register an account or use the daraz pay platform, you may provide the following types of personal data:
When you access and use the daraz pay platform, certain technical data is collected automatically. This includes:
| Data Type | Purpose | Retention Period |
|---|---|---|
| Name and date of birth | Account registration and age verification | Duration of account + 5 years |
| Mobile number and email | Account access, notifications, support | Duration of account + 2 years |
| Payment details | Deposit and withdrawal processing | Duration of account + 7 years |
| ID verification documents | KYC compliance and fraud prevention | Duration of account + 5 years |
| Device and IP data | Security monitoring and fraud detection | 12 months rolling |
| Game and betting history | Account records, dispute resolution | Duration of account + 3 years |
Daraz pay uses the personal data we collect for the following purposes:
Your registration details are used to create and maintain your daraz pay account, verify your identity, and ensure that only you can access your account. This is the core purpose for which most of your personal data is collected.
Your mobile banking details are used solely to process deposits and withdrawals on the daraz pay platform. Daraz pay does not store your full mobile banking credentials — only the account number associated with your registered payment method is retained for transaction matching purposes.
Daraz pay uses technical data such as IP addresses, device fingerprints, and login patterns to detect and prevent fraudulent activity, unauthorised account access, and bonus abuse. This processing is essential to protect both you and the integrity of the daraz pay platform.
When you contact the daraz pay support team, we use your account information and the details of your enquiry to resolve your issue efficiently. Support conversations may be recorded for quality assurance and training purposes.
Daraz pay is required by law to retain certain records relating to financial transactions and player identity for specified periods. We process your data to comply with these obligations, which may include anti-money laundering (AML) requirements and know-your-customer (KYC) regulations.
Aggregated and anonymised usage data helps daraz pay understand how players interact with the platform, which games are most popular, and where the user experience can be improved. This data cannot be used to identify individual players.
What we do not do: Daraz pay does not use your personal data to send unsolicited marketing from third parties, does not sell your data to advertisers, and does not use automated profiling to make decisions that significantly affect your account without human review.
Daraz pay does not sell, rent, or trade your personal information. However, there are limited circumstances in which we may share your data with trusted third parties:
To process your deposits and withdrawals, daraz pay shares the minimum necessary payment information with our mobile banking partners (bKash, Nagad, Rocket). These partners are bound by their own privacy policies and are not permitted to use your data for any purpose other than processing the transaction.
When account verification is required, daraz pay may use a third-party identity verification service to confirm the authenticity of documents you submit. These services process your data under strict confidentiality agreements and are not permitted to retain your documents beyond the verification process.
Daraz pay may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities if required to do so by law, court order, or in connection with the prevention or detection of fraud or other criminal activity.
In the event that daraz pay undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.
Our commitment: Every third party that receives your data from daraz pay is required to handle it in accordance with applicable data protection standards. We do not share data with parties who cannot demonstrate adequate data protection practices.
Daraz pay takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.
All data transmitted between your device and the daraz pay platform is encrypted using 256-bit SSL (Secure Socket Layer) technology. This means that even if data were intercepted in transit, it would be unreadable to any unauthorised party.
Personal data stored on daraz pay's servers is protected by multiple layers of security, including firewalls, intrusion detection systems, and access controls. Only authorised daraz pay personnel with a legitimate need to access your data are permitted to do so.
Your daraz pay account password is stored in hashed form — meaning that even daraz pay staff cannot see your actual password. You are responsible for choosing a strong password and keeping it confidential. Daraz pay will never ask for your password via email or chat.
Daraz pay continuously monitors its systems for signs of unusual activity, potential breaches, or security vulnerabilities. Our security team reviews alerts around the clock and responds to incidents promptly.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, daraz pay will notify affected players without undue delay. We will provide clear information about what data was affected, what steps we have taken to address the breach, and what you can do to protect yourself.
As a daraz pay player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the daraz pay support team at [email protected]. We will respond to all requests within 30 days.
You have the right to request a copy of the personal data that daraz pay holds about you. We will provide this in a clear, readable format. There is no charge for a standard access request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most of your account details directly from your daraz pay account settings. For changes to identity documents or date of birth, please contact the support team.
You may request that daraz pay delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw your consent. Note that daraz pay may be required to retain certain data for legal or regulatory reasons even after an erasure request.
You have the right to request that daraz pay restricts the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transferred to another service provider where technically feasible.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications from daraz pay by updating your notification preferences in your account settings or by contacting the support team.
How to exercise your rights: Email [email protected] with the subject line "Privacy Request" and describe what you would like us to do. We will acknowledge your request within 48 hours and complete it within 30 days.
Daraz pay uses cookies and similar technologies to improve your experience on the platform, keep you logged in, and understand how the platform is being used.
Cookies are small text files stored on your device when you visit a website. They allow the website to remember information about your visit, such as your login status and preferences, so you do not have to re-enter them every time you return.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Note that disabling essential cookies will affect your ability to use the daraz pay platform, including logging in and making transactions.
The daraz pay platform is strictly for adults aged 18 and over. Daraz pay does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.
If you believe that a minor has registered on daraz pay, please contact the support team immediately at [email protected] so we can investigate and take appropriate action.
Parents and guardians: Please use parental control tools to prevent minors from accessing online gaming platforms. Daraz pay supports responsible gaming and takes underage access extremely seriously.
Daraz pay may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.
The updated Privacy Policy will always be available on this page with the effective date clearly displayed at the top. We encourage you to review this policy periodically to stay informed about how daraz pay protects your personal data.
If you do not agree with any changes to this Privacy Policy, you have the right to close your account before the changes take effect by contacting the daraz pay support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way daraz pay handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.
For general account queries, you can also visit our FAQ page or use the live chat feature available within your daraz pay account.
We are here to help. Privacy can feel complicated, but your relationship with daraz pay should not be. If something in this policy is unclear or you want to know more about how your data is used, just ask — we will give you a straight answer.
Related legal pages
Terms and Conditions Responsible Gaming FAQYour data is protected by 256-bit SSL encryption on every daraz pay transaction.
Register SecurelyDaraz pay is built on trust. With industry-standard encryption, zero data selling, and full transparency, you can focus on what matters — enjoying the games.