Safe Play First

Responsible Gaming at
Daraz Pay

Gaming on daraz pay is meant to be fun — full stop. We give every player the tools to stay in control, set their own limits, and step back whenever they need to. Because a good time should never come at a cost you can't afford.

Deposit Limits Available Session Time Reminders Self-Exclusion Option
Healthy Gaming Habits
Set a budget before playingEssential
Take regular breaksImportant
Never chase lossesCritical
Play for entertainment onlyCore Rule
Use self-exclusion when neededAlways Available
Player Protection Tools

Built-In Tools to Keep You in Control

Every daraz pay account comes with a full set of responsible gaming tools — no extra steps, no waiting. Access them any time from your account settings.

Deposit Limits

Set a daily, weekly, or monthly deposit cap on your daraz pay account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly — raising it takes 7 days to take effect.

Active on all accounts
Session Time Limits

Choose how long you want each gaming session to last. When your time is up, daraz pay will send you a reminder and, if you choose, automatically log you out. It is a simple way to keep gaming in its proper place.

Customisable per session
Cool-Off Period

Need a short break? A cool-off period lets you pause your daraz pay account for 24 hours, 7 days, or 30 days. During this time you cannot log in or make deposits. Your account and balance remain safe and intact.

Instant activation
Self-Exclusion

If you feel you need a longer break from gaming, daraz pay offers self-exclusion for periods of 6 months, 1 year, or permanently. During self-exclusion, your account is fully suspended and you will not receive any promotional communications.

Permanent option available
Loss Limits

Set a maximum amount you are comfortable losing over a given period. Once your loss limit is reached, daraz pay will prevent further play until the period resets. This tool is one of the most effective ways to stay within your means.

Daily / weekly / monthly
Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have wagered in the current session. Reality checks help you stay aware of your activity without interrupting the flow of your game.

Configurable intervals
Self-Assessment

Is Your Gaming Still Fun?

Honest self-reflection is the first step to responsible gaming. Read through the questions below. If you answer "yes" to two or more, it may be time to use one of daraz pay's player protection tools or speak to someone you trust.

Ask Yourself These Questions

1

Do you spend more money on gaming than you originally planned, even after telling yourself you would stop?

2

Have you ever borrowed money or sold something to fund your gaming on daraz pay or any other platform?

3

Do you find yourself thinking about gaming when you are at work, with family, or trying to sleep?

4

After losing, do you feel a strong urge to play again immediately to try to win back what you lost?

5

Have you hidden your gaming activity or the amount you spend from family members or close friends?

6

Has gaming started to affect your mood, relationships, work performance, or financial stability?

If you answered yes to any of these: Please use the daraz pay self-exclusion or cool-off tools immediately, or contact our support team at [email protected]. You are not alone, and help is available.

1 What Responsible Gaming Means at Daraz Pay

Responsible gaming is not just a legal checkbox for daraz pay — it is a genuine commitment to every player who chooses to spend their time and money on our platform. At daraz pay, we believe that gaming should always be a form of entertainment, not a way to make money, escape problems, or cope with stress.

The daraz pay responsible gaming programme is built around three core ideas: awareness, control, and support. We want every player to be fully aware of how they are playing, to have real tools that give them control over their activity, and to know that support is always available if things start to feel out of hand.

Bangladesh has a growing community of online gaming enthusiasts, and daraz pay is proud to serve that community responsibly. We understand that for many players, gaming is a casual hobby — a way to unwind after a long day. We want to keep it that way. That means being upfront about the risks, making our protection tools easy to find and use, and never pressuring players to spend more than they are comfortable with.

Our promise: Daraz pay will never send promotional offers to players who have activated a cool-off period, self-exclusion, or any deposit limit. Your protection settings are always respected, no exceptions.

2 Recognising the Warning Signs

Problem gambling can develop gradually. Most people do not notice it happening until it has already started to affect their daily life. Daraz pay encourages all players to stay honest with themselves about their gaming habits and to watch for the following warning signs.

Financial Warning Signs

  • Spending more on gaming than you can comfortably afford
  • Using money set aside for rent, food, or bills to fund gaming
  • Taking loans or advances to continue playing
  • Feeling anxious or stressed about money because of gaming losses

Behavioural Warning Signs

  • Spending increasing amounts of time gaming, often longer than intended
  • Feeling restless or irritable when not able to play
  • Chasing losses — playing more to try to recover money already lost
  • Lying to family or friends about how much time or money you spend on gaming

Emotional Warning Signs

  • Using gaming as a way to escape from problems, anxiety, or depression
  • Feeling guilty or ashamed after a gaming session
  • Neglecting responsibilities at work, school, or home because of gaming
  • Feeling that you cannot enjoy yourself without gaming

If any of these signs feel familiar, please do not ignore them. Daraz pay's responsible gaming tools are available right now in your account settings, and our support team is available 24/7 at [email protected].

3 How to Use Daraz Pay's Protection Tools

All of daraz pay's responsible gaming tools are available directly from your account settings. You do not need to contact support to activate them — though our team is always happy to help if you prefer. Here is how to access each tool.

Setting a Deposit Limit

Log in to your daraz pay account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose your preferred period (daily, weekly, or monthly) and enter the maximum amount you want to be able to deposit. The limit takes effect immediately. Remember: you can reduce your limit at any time, but increasing it requires a 7-day cooling-off period.

Activating a Cool-Off Period

Go to Account Settings > Responsible Gaming > Take a Break. Select the duration that suits you — 24 hours, 7 days, or 30 days. Your account will be suspended for that period. You will not be able to log in, deposit, or receive promotional messages. Your balance is safe and will be available when the period ends.

Requesting Self-Exclusion

If you need a longer break, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact the daraz pay support team directly. Self-exclusion periods are 6 months, 1 year, or permanent. During self-exclusion, your account is fully closed and all marketing communications are stopped. Permanent self-exclusion cannot be reversed.

Need help activating a tool? Contact the daraz pay support team at [email protected] with the subject line "Responsible Gaming Request" and we will set up any protection tool on your behalf within 1 hour.

4 Protecting Young People

Daraz pay is strictly an 18+ platform. We take underage access extremely seriously and have multiple safeguards in place to prevent minors from registering or playing. Every new account requires age verification, and we reserve the right to request additional identity documents at any time.

If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to online gaming platforms. Keep your daraz pay login credentials private and never share your account with anyone, regardless of their age.

If you suspect that a minor has accessed a daraz pay account, please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

Zero tolerance: Any account found to be operated by a person under 18 years of age will be immediately closed and all funds will be forfeited in accordance with daraz pay's Terms and Conditions.

5 Getting Help and Support

If you are concerned about your own gaming habits or those of someone close to you, please reach out. Daraz pay's support team is available around the clock and will treat your enquiry with complete confidentiality and respect.

You do not have to be in crisis to ask for help. Even if you just want to talk through your options or understand how our responsible gaming tools work, we are here for that conversation. There is no judgement at daraz pay — only support.

Contact the daraz pay responsible gaming team at [email protected] with the subject line "Responsible Gaming" and a member of our dedicated team will respond within 2 hours.

For players who feel they need professional support beyond what daraz pay can provide, we encourage you to speak with a trusted family member, a doctor, or a mental health professional. Taking that step is a sign of strength, not weakness.

Remember: Daraz pay's responsible gaming tools are free, instant, and always available. You are in control of your gaming experience — and we are here to help you keep it that way.

Step by Step

How to Set Up Your Limits Today

Getting your responsible gaming tools active on daraz pay takes less than two minutes. Here is exactly what to do.

Go to My Account
1
Log in to Your Daraz Pay Account

Visit daraz-pay.org and log in with your registered mobile number and password. If you do not have an account yet, registration takes under a minute.

2
Open Account Settings

Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

3
Navigate to Responsible Gaming

In the settings menu, find the "Responsible Gaming" section. All available tools — deposit limits, session timers, cool-off, and self-exclusion — are listed here.

4
Choose and Activate Your Tools

Select the tools you want to use, enter your preferred limits or durations, and confirm. Most tools activate instantly. You will receive a confirmation via SMS or email.

5
Contact Support If You Need Help

If you have any trouble or prefer to have a team member set up your limits for you, email [email protected]. We will handle it within one hour.

Play Smart. Play Safe. Play with Daraz Pay.

Join thousands of players in Bangladesh who enjoy daraz pay responsibly every day. Set your limits, know your boundaries, and keep gaming fun.